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Return Policy


Corona Hardwood Inc. understands that a return is sometimes necessary. If you have a few cartons of material at the completion of your installation, it is strongly advisable for you to keep this material to ensure a perfect match in the event of a future repair or replacement. Our suppliers require a 100 square foot minimum on all returns, for that reason Corona Hardwood Inc. will not accept any returns under 100 square feet. A 25% restocking fee is applied to all returned items, provided it is within our return policy guidelines.

ALL CLAIMS FOR SHORTAGE OR ERRORS MUST BE MADE WITHIN 3 BUSINESS DAYS OF DELIVERY. All returns must be made within 15 days of purchase with original invoice. Items in good saleable condition will be credited at a 25% reduction. No out damage or short material will be accepted for return. No cash refunds on material paid by check or credit card. Please note that accessories such as trim pieces (stair nose, t-molding, end moldings, etc), glue, and cleaning products are not returnable.

The customer is responsible for all original shipping costs, if any. This includes the actual original freight cost (if any) that we paid to have your order delivered. This may be significantly higher than our special freight rate shown on your invoice. The customer is responsible for delivery in good, resalable condition to the store. If you receive the wrong items, please contact us immediately by calling (877)389- 9157 and provide us a clear description of the product received. This way, we can clearly identify the error and correct it immediately. Overages, and products 15 days beyond the date of purchase, are non-returnable. All blow-out items, discontinued items and items purchased as-is are non-returnable.


Order Cancellation


Requests for order cancellation must be made 24 hours prior to the shipping date. A minimum $50 processing fee will apply to all order cancellations. Corona Hardwood Inc. prides itself on our quality control. To ensure you receive a quality product, orders are brought into our facility 2-3 business days prior to delivery/shipping for inspection and preparation. If the material is in our facility at the time your order is cancelled, a 25% restocking fee will apply.


Warranty


Corona Hardwood Inc. makes no guarantee, warranty or representation outside of the manufacturer’s warranty. If you receive a product with visible defects, or if it is off-color, contact our store immediately. Do not continue to open cartons or install the defective/off-color material. Installation of a defective product is acceptance of the order. It is the customer’s responsibility to inspect the material prior to installation. A claim will not be processed for items with visual defects prior to installation. If you have any structural or finish issues with your floor after it is installed, and you are within the manufacturer warranty period, please contact our store immediately at (877)389-9157. You can also send an e-mail to Claims@CoronaHardwood.com with images of the defect as well as a brief description of the issue.

All customer deposits are non-refundable. Products and prices are subject to availability. We do not guarantee manufacturer availability, production date and/or manufacturer delivery time.



Corona Hardwood Inc.
350 S. Maple Street, Unit A  Corona, CA 92880
service@coronahardwood.com
Ph: (951) 278-4256
Fax: (951) 278-4218

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Mon - Fri 8am - 5pm
Sat - 10am - 2pm

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