Local Delivery Policy
All deliveries are curbside unless otherwise specified; for safety and liability reasons
our drivers are unable to enter your home. Please have a minimum of 1 or 2 people
available at the job site to help offload and carry the product from the truck into
your home. The individual cartons usually weigh about 35 lbs., but some can weigh
up to 75 lbs. each. Most of our deliveries are done with a lift gate, if the garage is
accessible the driver can offload the material in your garage with no additional fees.
Inside deliveries or deliveries that require additional work will be charged an
additional fee which will be determined by the driver. Corona Hardwood Inc. and its
employees are not liable for any personal damage to customer’s property at the
time of loading or unloading.
PLEASE NOTE: At the time you receive your order, you MUST check for damages
and/or missing items, and note that accordingly on the invoice. It's a good idea to
have a copy of your sales order with you, so you can verify you received all of the
items ordered. If you ordered more than one package, please open the tube or
carton to make sure all of the materials are present and undamaged before signing.
If you do not check the materials yourself, please make certain that the person
signing for them checks for damaged or missing items. If no damages or missing
items are noted on the invoice, Corona Hardwood cannot be held responsible for
any damages or shortages that occur.
We do not deliver on weekends and holidays.
Freight Shipment Policy
Most of our orders are shipped within 1 to 3 business days after your payment is received, with the
estimated transit time ranging from 1 to 10 business days. We ship LTL orders (skids) with the most
reputable national carriers such as Fed-ex Freight, Daylight Transport, Roadrunner, R&L, Estes and
others. Smaller orders may ship with UPS, Fed-ex or the Postal Service.
Corona Hardwood Inc. makes no guarantee of delivery time, warranty or representation outside of the
freight forwarder/shipping company warranty. All delivery dates are estimated; we cannot guarantee
that there will not be delays beyond our control. Do not schedule an installation before your order
arrives. All deliveries are curbside unless otherwise specified; for safety and liability reasons the drivers
are unable to enter your home. Shipping of orders containing 15 boxes and more will be scheduled with
a lift gate service. Please have a minimum of 1 or 2 people available at the job site to help offload and
carry the product from the truck into your home. You need to consider accessibility to your street or
driveway when choosing the residential delivery option, as orders are typically shipped via full-size semi-
trucks. In the event that the delivery truck cannot get to your home, your order will need to be
transferred to a smaller truck, if one is available (additional fees may apply, these will be paid directly to
the carrier). If a smaller truck is not available, you will be asked to pick up the items at the trucking
terminal. Residential delivery fees that have been paid cannot be refunded if this occurs.
PLEASE NOTE: At the time you receive your order, you MUST check for damages and/or missing items,
and note that accordingly on the bill of lading. It's a good idea to have a copy of your invoice with you,
so you can verify you received all of the items ordered. If you ordered more than one package, please
open the tube or carton to make sure all of the materials are present and undamaged before signing. If
you do not check the materials yourself, please make certain that the person signing for them checks for
damaged or missing items. If no damages are noted on the bill of lading, Corona Hardwood Inc. cannot
be held responsible for any damages or shortages that occur. In the very rare event, if damages do
occur during the shipment, please do not refuse the product. Simply note the damages on the bill of
lading and be sure to keep a copy for your records. You may also want to take photographs and contact
Corona Hardwood Inc. right away. A claim will be filed on your behalf for significant damages or loss.
Keep in mind that the freight forwarder has up to 120 days to investigate all claims.